PRIVACY POLICY
1. Introduction
RUI G GONÇALVES PELLETS UNIPESSOAL, LDA (hereinafter “the Company”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you interact with our website, products, or services.
2. Company Information
Company Name: RUI G GONÇALVES PELLETS UNIPESSOAL, LDA
VAT ID: PT516740580
Address: Rua de Matos, 80, 4900-750 Viana do Castelo, Portugal
ENPLUS Certification: PT 308
Email: info@goncalvespelletslda.com
Phone / WhatsApp: +351 926 278 381
3. Information We Collect
We may collect the following personal data:
- Name, email address, phone number, and delivery address
- Payment and billing information
- Order history and preferences
- Information provided through contact forms, emails, or WhatsApp messages
- IP addresses, browser type, and browsing behavior for website analytics
4. How We Use Your Data
We use your personal data to:
- Process orders and payments
- Communicate about your orders, deliveries, and promotions (if consented)
- Improve our website and services
- Comply with legal obligations
5. Data Sharing
We do not sell your personal information. Personal data may be shared with:
- Shipping and logistics providers (for order delivery)
- Payment processors (to complete transactions)
- Legal authorities if required by law
6. Cookies and Tracking
Our website may use cookies or similar tracking technologies to:
- Enhance user experience
- Analyze website performance and traffic
- Customize content and marketing
You can manage cookie preferences through your browser settings.
7. Data Retention
We retain personal data only as long as necessary to fulfill the purposes outlined above or to comply with legal obligations.
8. Your Rights
Under the GDPR and applicable laws, you have the right to:
- Access your personal data
- Rectify incorrect or incomplete data
- Request erasure of your data
- Object to processing or request restriction
- Request data portability
To exercise your rights, contact:
Email: info@goncalvespelletslda.com
Phone / WhatsApp: +351 926 278 381
9. Data Security
We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.
10. Changes to this Policy
The Company may update this Privacy Policy from time to time. The updated policy will be posted on our website with the revision date.
11. Contact Information
For questions or concerns regarding this Privacy Policy:
Email: info@goncalvespelletslda.com
Phone / WhatsApp: +351 926 278 381
Effective Date: 10/01/2026