TERMS AND CONDITIONS
1. Introduction
These Terms and Conditions govern the use of the website and services provided by RUI G GONÇALVES PELLETS UNIPESSOAL, LDA (hereinafter referred to as “the Company”). By accessing or using our services, you agree to be bound by these Terms.
2. Company Information
Company Name: RUI G GONÇALVES PELLETS UNIPESSOAL, LDA
VAT ID: PT516740580
Address: Rua de Matos, 80, 4900-750 Viana do Castelo, Portugal
ENPLUS Certification: PT 308
Email: info@goncalvespelletslda.com
Phone / WhatsApp: +351 926 278 381
3. Products and Services
The Company specializes in the sale and distribution of wood pellets and related products. All products comply with applicable quality standards, including ENPLUS certification where specified.
4. Orders
- All orders are subject to availability and confirmation.
- The Company reserves the right to refuse or cancel any order for any reason, including errors in pricing or availability.
- Once an order is confirmed, the customer will receive a confirmation via email or other agreed communication channel.
5. Pricing and Payment
- All prices are listed in Euros (€) and may include or exclude VAT as specified.
- The Company reserves the right to change prices at any time without prior notice.
- Payment must be made using the methods agreed upon at the time of purchase.
- Orders will only be processed after payment confirmation unless otherwise agreed.
6. Delivery
- Delivery times are estimates and may vary depending on location and availability.
- The Company is not responsible for delays caused by third-party carriers or unforeseen circumstances.
- Risk transfers to the customer upon delivery of the goods.
7. Returns and Refunds
- Customers must inspect products upon delivery and report any issues within 48 hours.
- Returns are only accepted for defective or damaged goods, unless otherwise agreed.
- Approved refunds will be processed using the original payment method where possible.
8. Customer Responsibilities
- Customers agree to provide accurate and complete information when placing orders.
- Customers are responsible for ensuring proper storage and use of purchased products.
9. Liability
- The Company shall not be liable for indirect, incidental, or consequential damages arising from the use of its products or services.
- Liability is limited to the value of the purchased goods.
10. Data Protection
- The Company processes personal data in accordance with applicable data protection laws, including the GDPR.
- Customer information will only be used for order processing and communication purposes.
11. Intellectual Property
All content, trademarks, and materials related to the Company remain its property and may not be used without prior written consent.
12. Governing Law
These Terms and Conditions are governed by the laws of Portugal. Any disputes shall be subject to the jurisdiction of Portuguese courts.
13. Changes to Terms
The Company reserves the right to update or modify these Terms at any time. Continued use of services constitutes acceptance of any changes.
14. Contact Information
For any questions regarding these Terms, please contact:
Email: info@goncalvespelletslda.com
Phone / WhatsApp: +351 926 278 381
Effective Date: 10/01/2026